Contact Us

You can get in touch with us via email for any purpose.  Please include your name, email address and membership level/area of interest. We strive to answer enquiries within 24 hours, but please be aware that we do not work on the Sabbath.  We encourage you to plan ahead! 

 

The three most common questions we receive:

I just subscribed but it's not giving me access to the lessons.

Please check which plan you subscribed to. Our FAMILY SUBSCRIPTION PLAN gives you access to everything on our Home & Family page.
If you'd like access to Primary, Relief Society, Youth Sunday School, or Young Women, then you will need to switch to the Calling Plan or the Family+Calling Plan. You can view a description of our plans by CLICKING HERE.
To switch memberships, login to your account and click on "My Account" in the top toolbar. Click on "Manage Subscriptions." On this page, there is a button to "Upgrade Membership." Click on that and follow the instructions. 
Our system only allows one active plan at a time, so it will automatically cancel your current plan. It will also charge you again, but then extend your expiration date 2 months if you already paid for a different plan. 

 

How do I cancel my membership:

To cancel your membership, make sure that you are logged in. At the top of the screen, there is a button that says "My Account". Click on My Account. Then you will be able to click on another link that says "Manage Subscriptions." Click on the button that says "Cancel."  If you are on a mobile device, you will need to scroll to the right in order to see the cancel button.

You will receive an email with your cancellation notice. If you don't receive that email, then you did not cancel (check your SPAM Folder!) If you have any problems after trying to cancel on your own, please contact us. Please be aware that per our policy, we do not give refunds because you forgot to cancel your membership in time. If you cancel during a month you've already paid, you will continue to have access for the full paid period.

 

How do I access the lesson I just ordered from your store?

If you ordered from our store and you haven't received your email download link, please check your SPAM folder before emailing. If it's not there, then we are happy to send it to you. If you have an account with us (even a free membership), and you were logged in when you ordered from the store, you can go to "My Account" and then click on "My Orders" to download your recent purchases. IMPORTANT: If you used a Comcast email, your download will not be sent to you. This is a Comcast issue and we have no control over it. You will need to email us so we can send you your order from our personal email accounts. For future orders, please use a different email or sign up for a free membership and download instantly under "My Orders" link on our website. (We've been experiencing issues with Hotmail emails too.)

 

Still not seeing your question? Please read our FAQ page to see if you can find your answer before emailing us. 

 

 

[email protected]

Megan Hanson
Owner of Love Pray Teach 

Call: 1-801-210-1821
Text: 801-472-4815